Cyber Incident Response Service for UK Businesses
AMVIA's incident response service provides rapid, expert response when your business experiences a cyber incident. Our UK-based security team is available 24/7 to contain threats, investigate root causes, recover your systems, and advise on regulatory notification — minimising damage and downtime.
Last updated: March 2026
Incident response provides rapid containment, investigation, and recovery when a cyberattack or data breach occurs. AMVIA's UK incident response team is available 24/7 — triaging alerts, isolating affected systems, performing forensic analysis, and managing regulatory notifications within the 72-hour ICO reporting window. Retainer agreements available from £350/month.
- 1,200+ UK businesses protected
- 24/7 Monitoring and response
- <1hr Critical incident response
What's Included
Everything you get with our cyber incident response service.
24/7 Incident Response
Critical incident response within one hour, any time of day. Our security analysts contain the threat and begin investigation immediately.
Forensic Investigation
Thorough root cause analysis to understand how the breach occurred, what was affected, and what data may have been compromised.
System Recovery
Structured recovery procedures to restore your business operations as quickly as possible, using clean backups and verified system images.
Regulatory Guidance
Advice on ICO notification requirements, Action Fraud reporting, and communication with affected parties — ensuring you meet your legal obligations.
Post-Incident Hardening
After resolution, we implement additional security controls to prevent recurrence and provide a detailed incident report.
Incident Documentation
Complete documentation of the incident timeline, actions taken, and recommendations — essential for insurance claims, regulatory responses, and internal review.
How It Works
From initial assessment to ongoing protection.
Alert and Triage
You contact us; we assess severity and mobilise the appropriate response team within one hour.Containment
We isolate affected systems to stop the threat spreading, preserving evidence for investigation.Investigation
Forensic analysis to determine the attack vector, scope, and data impact.Recovery
Structured restoration of systems and data from clean backups, with verification at each stage.Post-Incident Review
Full incident report with root cause analysis, lessons learned, and recommended security improvements.
Why Choose AMVIA for Incident Response
UK-based specialists delivering measurable results for businesses of every size.
Sheffield-Based, UK-Focused
Our engineering and support team operates from Sheffield. We understand UK compliance requirements, network infrastructure, and the specific challenges facing British businesses.
Accredited & Certified
AMVIA holds Cyber Essentials Plus, ISO 27001, and Microsoft Gold Partner status — giving you confidence that our services meet the highest UK security and quality standards.
1,200+ UK Businesses Protected
We manage IT and security for over 1,200 UK businesses across sectors including legal, finance, healthcare, and professional services. Our track record speaks for itself.
Fast, Responsive Support
Critical issues are responded to within one hour. Our helpdesk is available by phone, email, and portal — with dedicated account managers who know your environment.
Frequently Asked Questions
What should we do in the first hour after discovering a cyber incident?
The first hour is critical. Do not shut down affected systems, as this can destroy forensic evidence. Instead, isolate compromised devices from the network, preserve logs, and contact your incident response provider immediately. Document everything you observe, including timestamps and affected accounts.
Do we need an incident response plan before an attack happens?
Absolutely. An incident response plan defines roles, communication procedures, and technical steps before a crisis occurs, so your team can act decisively under pressure rather than improvising.
What are our legal obligations when a data breach occurs?
Under UK GDPR, you must notify the ICO within 72 hours if a breach poses a risk to individuals' rights and freedoms. Affected individuals must also be informed if the risk is high. Our incident response service manages breach assessment, ICO notification drafting, and communication with affected parties.
How does your team preserve digital evidence during an incident?
Our incident responders follow forensically sound procedures — capturing memory dumps, preserving log files, imaging affected drives, and maintaining a documented chain of custody throughout.
Can we engage your incident response service on a retainer basis?
Yes. Our retainer agreements guarantee priority response with defined SLAs, so when an incident occurs our team is already familiar with your environment and can mobilise immediately.